HugoMojo sells digital educational products. This policy explains how access issues, duplicate purchases, and refund requests are handled.
Single Pass, Master Key, and Deep Path Audit materials are digital products. Once access has been delivered, refunds are generally limited unless there is a technical delivery issue or duplicate charge.
If you paid but cannot access your materials, email hi@hugomojo.com with the purchase email and order reference. We will help restore access or provide a replacement delivery path.
Refunds may be reviewed for duplicate payments, failed delivery that cannot be resolved, or accidental purchases reported promptly before materials are accessed or downloaded. Refund requests are reviewed within 5 business days.
Because the products are educational and results vary, refunds are not guaranteed for dissatisfaction with personal results, income outcomes, or market performance.
Deep Path Audit purchases provide access to the intake and the stated one-time audit scope: custom path decision, stop-loss review, 30-day plan, case references, Loom/video guidance, async Q&A, and one execution review. Cancellation or refund questions should be sent to support with the purchase email and order reference.
For fastest support, email hi@hugomojo.com as soon as possible. Include the product name, purchase email, order reference, and a concise description of the request. Approved refunds are returned through the original payment method when supported by the payment processor.